We are provided with proof of postage for every order. If for some reason your order does not arrive please contact us within 14 days and we will send a copy of postage receipt for you to contact the courier company. If you do not notify us that you have not received the item within the 14 days we are unable to help due to postage being marked as received and order being closed.
Items will be shipped to the address you provide with your order. Once an order is placed we are unable to alter this so please ensure it is the correct address. If the address entered is incorrect lux lingerie will not be held responsible for loss of your order.
If international shipping is selected at checkout we will post your parcel and have a proof of postage receipt. This shows your parcel was posted however tracking will only be provided if the tracked and signed for if selected at checkout. We are not held liable for any lost items or missing items if international shipping is selected. It is then down to the customer to contact the postal carrier with the proof of postage and investigate.
Customs clearance charges
It is the buyers responsibility to check on their local customs charges and to check if these will apply to the parcel being shipped from the UK. The delivery price of lux lingerie only covers the shipment to be posted and processed form our side we can not be held accountable for any charges the buyer faces via the customs in their country.
Next day delivery
Our U.K. next day delivery service applies from Monday-Friday with a 12pm cut off time. Any orders placed outside of this will be posted the following working day. Orders will be posted with a next day service however we can not guarantee that the postal service will fulfil this due to no fault of our own.