We are provided with proof of postage for every order. If for some reason your order does not arrive please contact us within 14 days and we will send a copy of postage receipt for you to contact the courier company. If you do not notify us that you have not received the item within the 14 days we are unable to help due to postage being marked as received and order being closed.
Items will be shipped to the address you provide with your order. Once an order is placed we are unable to alter this so please ensure it is the correct address. If the address entered is incorrect lux lingerie will not be held responsible for loss of your order.